Terms of Service

Effective date: 2026-01-01

1. Overview

These Terms of Service (“Terms”) govern your access to and use of Claro Spanish Academy (“Claro,” “we,” “us,” “our”), including our website, learning materials, live classes, and self‑paced courses (collectively, the “Services”). By using the Services, you agree to these Terms.

2. Eligibility

• You must be able to form a binding contract in your jurisdiction.
• If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts

You must provide accurate, current, and complete information when creating an account and keep it updated. You are responsible for safeguarding your credentials and for all activities that occur under your account.

• Do not share your password or provide access to your account to others.
• Notify us promptly if you suspect unauthorized access or a security incident.
• We may suspend or terminate accounts that violate these Terms or create risk for the Services.

4. Services and changes

We may update, modify, or discontinue any portion of the Services at any time to improve performance, security, or user experience. We may also update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

5. Payments and billing

• Prices are shown before purchase and may change at any time; changes do not affect completed purchases.
• Payments are processed securely by our payment partners. We do not store full payment card details on our servers.
• You authorize us (and our payment partners) to charge the payment method you provide for the amounts due, including applicable taxes where required.

6. Refunds

• Self‑paced courses: 14‑day refund window from the purchase date, provided that you have not completed more than 25% of the course content.
• Live courses: full refund if requested before the first class session begins; pro‑rated refund thereafter based on sessions remaining, excluding any non‑refundable processing fees charged by payment partners where applicable.
• Refunds are issued to the original payment method when possible and may take several business days to appear depending on your bank or payment provider.

7. Acceptable use

You agree not to misuse the Services. You may use the Services only in compliance with applicable laws and these Terms.

• No unlawful, harmful, threatening, harassing, defamatory, or abusive content or conduct.
• No impersonation, fraud, or deceptive practices.
• No unauthorized sharing, resale, redistribution, or public posting of course materials, recordings, worksheets, or proprietary content.
• No attempts to disrupt, probe, scan, test vulnerabilities of, or gain unauthorized access to the Services.
• No automated scraping or bulk downloading of content except as explicitly permitted.

8. Intellectual property

The Services, including course content, videos, text, exercises, trademarks, and branding, are owned by Claro or its licensors and are protected by intellectual property laws. We grant you a limited, non‑exclusive, non‑transferable, revocable license to access the Services for your personal, non‑commercial learning use, subject to these Terms.

9. User content

If you submit content (such as messages, homework, or feedback), you retain ownership of your content. You grant us a license to use, host, store, reproduce, and display such content as necessary to operate, maintain, and improve the Services, and to provide you with course functionality.

10. Live sessions and recordings

• Live sessions may be recorded for quality, training, or student access. If recordings are available, access is limited to enrolled students and instructors unless otherwise stated.
• You are responsible for your environment during live sessions and for not sharing private information you do not wish to disclose.
• Unauthorized recording, distribution, or public sharing of any session is prohibited.

11. Third‑party services and links

The Services may rely on third‑party tools (such as payment processors). Your use of those services may be governed by their own terms and policies. We are not responsible for third‑party services outside of our control.

12. Disclaimers

We provide the Services “as is” and “as available.” We do not guarantee specific learning outcomes, exam scores, job results, or fluency. Your results depend on many factors including effort, prior experience, and consistency. Some jurisdictions do not allow certain disclaimers; in such cases, these disclaimers apply to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, Claro will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Services. To the extent permitted by law, Claro’s total liability for any claim will not exceed the amount you paid to Claro for the Services in the 12 months preceding the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Claro and its affiliates, officers, employees, and agents from and against claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising from your use of the Services or your violation of these Terms.

15. Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services if we reasonably believe you have violated these Terms or if needed to protect the Services, other users, or our rights. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

16. Governing law

These Terms are governed by the laws applicable in the jurisdiction where Claro operates, without regard to conflict of laws principles, except where local consumer protection laws require otherwise.

17. Contact

[email protected] • +1 (415) 555‑0139